Volunteer at Great Smoky Mountains

On Nov 3 in Cades Cove, we came across a black bear and her three cubs. The volunteer kept us safe and told us a lot about the bears. I wish I remembered his name.
First Name: 
Alison
Last Name: 
Carlino
Zip Code: 
77479
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Park: 
Great Smoky Mountains National Park
State: 
Texas